How to Increase the Odds that Customers Will Open Your Emails

you have mailIf you want to increase the probability that email from your business will be opened, make sure that every single email comes from your business name rather than the name or department of the employee who sent it. The same can be said when you are doing inner house emails, you want to make sure that every employee is getting them and responding when needed, this is where Bamboo Solutions can be useful for email management.

So if Gidget Smith works for Acme Widgets in the customer service dept, her email responding to my inquiry should show up in my inbox as coming from Acme Widgets, not from Gidget Smith or Customer Service.

Many people delete emails from senders they don’t recognize. Don’t expect your customers to keep track of the names of your employees, even if you’ve had the same staff for years. Keeping track on this data can help you project your sales forecast in a more accurate manner for the next six months to come, as you know who is opening your emails, and how many of those opened lead to sales of business, services, or goods. This is the vital thing, at the end of the day, to keep your company afloat.

To see how your business emails are showing up in your customer’s inboxes, ask each of your employees to send you an email as if you were a customer, and take a look at what’s in the From: field. Then make sure it’s consistent company-wide.

How to Increase the Odds that Customers Will Open Your Emails2016-11-23T09:38:48-07:00

How to Respond When Your Children Are Upset

When we see our kids hurting or suffering, no matter what age they are, we wayoung child covering eyesnt to comfort them.

Often our first instinct is to tell them that everything will be ok, or that they will be fine.

But here’s the thing — when people of any age are upset, they crave understanding much more than reassurance.

So instead of reassuring, try acknowledging what they are feeling and experiencing, like this:

You studied so hard for that test and it’s really disappointing not to get the grade you wanted.


You just can’t stand it when people say things like that about you!


You wish you could just play with your trucks in the sand all day, and it’s a bummer that we have to go home soon.

When you give this a try, you will probably notice that understanding is quite a soothing balm in and of itself, and your child might start to settle down even if the upsetting situation has not actually changed one iota.

The grade is still lower than hoped for, the gossip continues, and the park must still be vacated soon, but after receiving your understanding your child may find it easier to accept these realities.

How to Respond When Your Children Are Upset2016-11-23T09:38:48-07:00

How to Communicate Concerns about Health Matters

I recently aalcohol-428392_640ttended a Mental Health First Aid training, and it occurred to me that often it’s a family member or friend who is the first one to bring a health issue to our attention.

Health concerns can be kind of a tough topic to breach with someone we care about, because we want to respect their privacy and don’t want to overstep or offend. Yet we can’t help but worry and we want to offer support such as suggesting places like arc drug rehab portsmouth where we know they can get the treatment they need to get better.

Unfortunately, when talking about health concerns that involve addiction and substance abuse, it can be common that loved ones don’t open up about their struggle. Those caught in a circle of addiction will often hide it from their families out of shame (for example, someone looking to stop masturbating) and the need for more drugs; worryingly, this can be just as prevalent in our children as it is adults. Sometimes, when family members aren’t opening up, the only way to confront the issue is with a home drug test. With conclusive results, discussions can be made and a plan of action can be put in place to tackle the issue.

As far as physical health goes, learning how to properly perform first aid or CPR through an organization like Coast2Coast First Aid and Aquatics could massively benefit a loved one if an unfortunate incident takes place. But regardless of the issue, here’s a way to voice your concerns about the mental, emotional or physical health of someone you care about:

1) Demonstrate respect:
I have a concern I want to talk to you about.
When would be a good time for us to talk in private?

2) Describe your concern briefly, using the
most objective and non-accusatory language you
can muster:
I know you quit smoking last year, and I’ve been
smelling smoke on your clothing for the past few days.
Is everything ok? I just want to let you know that I care
about you and I’m here if you want to talk about anything.

3) Listen without judging or offering advice.
This will be really hard to do, but it’s imperative in
order to keep the lines of communication open for
the future.

4) Do not threaten, lecture, or give ultimatums.
Instead, offer your support and encourage them
to speak to their doctor or seek counseling if they,
too, are concerned.

5) End with reassurance that you care about them
and want the best in life for them. Invite them to come
and talk to you anytime without fear of judgment.

6) Seek support for yourself. Find a friend or counselor
you can vent your worries and fears to, or connect with
one of the many support groups for loved ones of folks
with health or substance issues. You don’t have to go
it alone.

Want to learn more about helping a loved one with addiction? I highly recommend Beyond Addiction by Foote and Wilkens et al. They also have a blog:

How to Communicate Concerns about Health Matters2016-11-23T09:38:48-07:00